Free shipping for all US orders over $70.00

Refund & Exchange

All the orders qualified for refund/ exchange needs to be approved by our team. Please reach our customer support team at support@novteestoress.com or submitting us a ticket at Contact us.

In the email sent to us, please attach all the proof for your request. The recommendation for the proof is product picture, shipping label picture.

How to qualify our Refund/ Exchange checking process

We accept refund/ exchange if your product fall into below categories:
  • Broken or malfunction
  • The product received is not similar with what we was offering on the website/ store
  • The product received is not what you ordered
  • Please submit your request of refund/ exchange within 10 days after you received products from us
  • Please keep the shipping label on the parcel in case we need it
  • Please remember to contact us before sending back the parcel. We will need to record your information before you return for managing purpose
  • Please do not use the address printed on the shipping label for returning. This is the pick-up address
  • Please submit your request using the form below. We will be in touch again with you very soon to solve your request
We do not accept refund/ exchange in below cases:
  • You want a refund/ return because you just don’t like it any more or change your mind about the product you ordered. Our product is custom made so we can not accept return with that reason
  • You using different form format to submit refund/ return request to us. Please note that we are using automatically system to record your refund/ return request so it needs to be in proper format that our system can read
  • You have worn or washed the item
  • The item has been altered in anyway
  • The defective is not our fault from the beginning
  • The item tag has been removed
  • The item has redundant stitching that can be cut easily
  • Our tag has been broken

Shipping

If your return/ refund request approved, we will send you a returning address. Please send back the parcel to this address and pay the shipping cost for returning your item.

Upon received your return package, we will check and refund/ exchange your product should your claims are correct.

Exchanges (if applicable)

Should you want to exchange the product and your proof is approved by our customer support team, we will reproduce it and ship it to you. The product will completely be reproduce and ship to you without any new additional cost.